The best time to ask for a review is while the guest is still there and happy.
Almost every business that lives on reviews has the same bottleneck: that moment belongs to the team, not to marketing.
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The QR stuck on the table
It’s there, nobody looks at it and no one knows if it works.
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Asking out loud
It depends on the day and on who’s on shift.
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The automatic follow-up email
It arrives when the guest has already moved on.
How it works
Three steps.
1
Each person gets their ReviewCard
A link saved on their phone as if it were an app, with the business’s logo and colours. Nothing to install from an app store and no passwords to create.
2
They show it to the guest
The screen shows a large code. The guest points their camera at it and goes straight to the Google or TripAdvisor review form. No steps in between, no questions first.
3
You see it on the dashboard
How many times it’s been asked for, at which venue, by whom and on which platform. So you know who has made it a habit and who needs a reminder.
DashboardSample data
Times asked · this week
Carlos · Floor43
Marta · Reception32
Joan · Bar7
We’ll say it before you ask
Google and TripAdvisor don’t say which review came from which code. We count the times it’s asked for, not the reviews obtained. We’d rather be clear about it before you ask.
What makes it different
This is something else.
Review cards and plaques with a code already exist: you buy them once, they cover the whole venue and you can’t learn anything more.
01
One per person, not one per venue
Every team member has their own. You know where it’s being asked from and by whom.
02
Removed instantly
When someone leaves, their card stops opening that same day. Any codes already printed still lead to the venue’s review page, so no guest ever hits an error.
03
With your business’s look
Logo, colours and typeface. If you have several venues or brands, each can have its own or inherit the one above, and you change it once for all.
04
Within Google and TripAdvisor rules
There’s no screen asking “how was it?” before letting guests through, nobody is diverted to a private channel and there are no per-person targets. That’s exactly what both platforms prohibit and why they remove reviews. Scan counts are there to see who uses the tool, not to reward or pressure anyone.
05
The destinations you choose
Google and TripAdvisor as standard, plus your own survey, loyalty platform or whichever portal you use, each counted separately. What we don’t do is line them up to filter: your survey can sit next to Google, never before it to screen out unhappy guests.
06
The same, for the venue’s contact details
The same card carries the business’s contact details in a code guests can save to their phone even without signal, with buttons to call, book and get directions.
Who it’s for
Where service is the product and you know who looked after the guest, this fits naturally.
Hotels
Reception, concierge, restaurant and spa, each with its own, all under the hotel’s brand.
Restaurants and bars
Floor and bar, one venue or many.
Services with drop-off and pick-up
Car hire, garages, boating, transfers. There are two moments to ask, at hand-over and at return, and at both there’s a person in front of the customer.
Retail, clinics and beauty
Counter, consultation and customer service.
Tailored to you
We adapt to each client.
It works the same with one venue or thirty. If there’s a group, each business sees its own and head office sees everything.
What the business gets
A ReviewCard per person, ready to install on their phone
Printable codes: for each person and for the venue
A dashboard to add and remove people without calling us
Usage counts by venue, by person and by platform
Review links set up by us: tell us your Google listing and we’ll take care of it
Frequently asked questions
Does the guest have to install anything?
No. They point their phone camera and it takes them straight to the review form.
What about my team?
Neither. They receive a link and save it to their phone’s home screen, like any other icon. No passwords to hand out.
Does it work for TripAdvisor as well as Google?
Yes, both. Each person chooses on their own card which one to send the guest to.
What about other sites? Booking, or our own survey?
The card can point wherever you like, and each destination is counted separately. Your own survey or loyalty platform, no problem. Booking has a limit that isn’t ours: only guests who booked there can review, and they do it from the email Booking sends after the stay, so there’s no link to send the guest to. Tell us which portals you use and we’ll tell you which can be linked.
Can I see which reviews each person brought in?
No, and nobody can: neither Google nor TripAdvisor share that data. What you do know is how many times each person has asked, which is what’s in their hands.
What happens if someone leaves the team?
Their card stops working the same day. Anything already printed still leads to the venue’s review page.
Does this comply with Google’s rules?
Yes. Guests aren’t filtered by whether they’re happy, nothing is offered in return and there are no per-person targets. All three are prohibited and are the usual reason reviews get removed.
How much does it cost?
It depends on how many venues you have and how many people will carry a ReviewCard. Get in touch and we’ll tell you.
How long does it take to set up?
With your venues’ details, we’ll have it ready in a few days.
