Frequently Asked Questions

Before installing the Ecocard on your mobile phone, please, read these instructions carefully:

1 – Your EcoCard is a web page, so you will need internet access in order to use it.


2 – We recommend that, the first time you open your EcoCard, you take a screenshot of this and save it in your images, as this way you will be able to use it even when you do not have internet access.

iOS

Safari

1. Copy the link that you have received by email on your phone.
2. Open Safari on your iOS mobile phone.
3. Paste the link on the browser.
4. When the EcoCard is loaded on the browser, click on the icon    of the bottom menu.
5. Click on “Add to home screen” or on the icon 
6. Click on “Accept” o “Add” to create the shortcut icon in your home screen.

Android

Google Chrome

1. Copy the link that you have received by email on your phone.
2. Open Google Chrome on your Android mobile phone.
3. Paste the link on the browser.
4. When the EcoCard is loaded on the browser, click on the icon     at the top right.
5. Click on “Add to home screen
6. Click on “Add” to create the shortcut icon in your home screen.

iOS

1. Open the camera.
2. Frame the QR code. The camera will read the QR and a notification to save the contact will appear.
3. Touch the notification to see the contact information.
4. Click on “Save”.

Android

It is recommended to try scanning the QR code directly with the camera. Many manufacturers have the option to identify QR codes integrated into their operating system.

If your device does not have an integrated system, you can use Google Lens by following these steps:

1. Hold down the home button of your Android device. This will display Google Assistant.
2. At the bottom of the screen, touch the icon    to open the options for Google Assistant.
3. Touch the camera icon    to open Google Lens.
4. Focus the camera on the QR code and touch the lens icon to scan it.
5. Automatically, you will see the contact information. Click on “Add contact”.
6. Save the contact on your contacts app.

The card does not open.
Check that you have internet access.
Delete the shortcut and create it again following the instructions.
If this does not connect to the internet, use the screenshot we have suggested to take
in the beginning.

 

Correct focus of the QR.
With some phones, the camera can focus on other elements from the EcoCard, make
sure you only focus on the QR.

 

My phone does not read QR.
Almost all smartphones can read QR codes. Maybe it is enough with the camera or you need an app to read QR.

 

My phone reads the QR but does not open the contact information.
If you do not have a contact app that is suitable for the reader, maybe the contact will not load, which is unusual. For example, perhaps you have deleted the contacts app from iPhone.

 

In my smartphone, the EcoCard is displayed differently than in other phones.
The template design is optimized for lots of phones, but the options for screen size,
resolution, operating system version and smartphone brands are almost infinite, and
for this reason in some mobile phones the presentation of the EcoCard will be altered.

Contact us for more information